My son Michael has lived and thrived on Neocate products his whole life. He is only able to tolerate the Neocate Junior Unflaovred without prebiotics or flavor. He reacts to everything you let him ingest, medication, vegetables, fruits, meats, poultry, dairy, grains, candy, etc.
The first can we tan into I thought (Michael was on gut rest, so no new food trials for two months prior) that Michael had a cold, or had possibly gotten into something. Then I called my husband as he was the one to watch him in our house as I was in Clinicals for my RN schooling. He confirmed that he did not get into anything. Then Michael had a reaction diaper, it wasn't just screaming and crying and pinching me telling me his tummy hurt. There was blood and multiple filled black specks (blood) then I called my husband and told him to come home right now! Michael had 4 more diarrhea diapers filled up past his diaper by the time 3 more hours passed by. He kept saying yucky to his bottles. So I just kept making new ones every 15 minutes and he just didn't want them. I thought what in the world is going on.
My husband got home from work threw out his lunch garbage and saw it was a new can in the garbage (he makes mixers pre scooped to the amount of water that are in his bottles) and said Jen you told me that just the label was changing. I said that's what Neocate told me.
We dumped the mixers out, washed and sanitized those and the bottles. When we opened a can expiring in January (mind you this is November 16th) Michael started drinking all of his bottles, he had three cans of good stuff in two days. Then we tried the new label again because I was certain that there was no way his medical food that is the only thing keeping him alive could cause a reaction. And within the first bottle he said icky, and we made two more, he only consumed 4 ounces maybe 5 maximum. Then started screaming in pain and back to bloody mucous diarrhea. So I called Neocate they told me they were testing the product and that they wanted to pick up this lot. So I let them. I trusted them after all. Now my trust in them is gone.
After talking to them and putting him back on before mfd May cans he started to improve again. They told me to trial a different lot, so we did and he reacted all over again, pain diarrhea, vomiting, sleep disturbances, tippy toe walking, etc. He lost weight and was very weak. So we put him back on old lot.
A few days went buy and I thought it was just the cans that had the new label on them, so we were going through all of our old label, we ran into a may can that caused him to react after about 4 ounces. He wasn't complaining about the taste until he finished those 4 ounces. So we put him on before may cans.
Then we ran into it on a May 1st but he made it through more than 4 ounces, so I am thinking that is the date that this all started in the facility.
I have so many questions. Where are our raw data testings? Who tested them? What all did you test for? Are you using the substitution act? Are you just done, and willing to let these children die? What are you doing to continue your effort as my son can not tolerate any of your other products or competitor products which is your way of trying to help us.
Why does it smell different, taste different, mix different and separate different, and turn a different color after sitting out?
Please help us I am sure this is just a simple mistake, you need to fix it. We are suffering here and we need help finding before may cans.